Orders
Q. How to purchase my order on the site?
To order your purchase :-
- Click the “Add to cart” button on the products you wish to purchase.
- Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
- You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
- You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
- From here, you need to select your shipping methods and click “next” button.
- Next you'll need to choose your payment method then click “next” button.
- After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
- Click “Confirm Order” to complete the order.
Q. What are the payment methods available?
grande2u.com offers various kind of Payment Methods as shown below :-
1. Credit Card
Via STRIPE(Visa or Mastercard / American Express / Paypal Funds)
2. Internet Banking
Via BillPlz (All Malaysian Banks in MYR)
3. Invoice / Cheque / Offline Bank Transfer
Bank: Maybank
Bank Account No: 512884243835
Bank Account Name: SKH Premier Sdn Bhd
After you made the payment, please send us the payment details of :
Bank Name :
Banking Date :
Banking Time :
Banking Reference No :
Total amount you have paid :
Your Order No :
You may scan and email us the above info to [email protected] or WhatsApp to us at +60126260381.
Note: Your purchased products will not be delivered until we have this confirmation.
Q. Can I cancel an existing order that has been made?
Yes, only if the order is still on pending status.
- Please send an email to our customer service email at [email protected] with the message title “Request to cancel order” in order to inform us about the cancellation order.
- Orders that are in shipping or shipped will not be cancelled.
Q. What is the product's transaction currency?
All product transaction currency will be done in Malaysian Ringgit (MYR).
Shipping
Q. When will my order be shipped?
We try our hardest to dispatch items on the same day as order placed however generally it will be dispatched within 24hrs.
Q. How long does the delivery usually takes?
Delivery usually will take about 3 working days to 7 working days depending on customers location.
Q. How can I track my order?
You will be provided with a tracking number from our team upon request via email at [email protected] or WhatsApp to us at +60126260381.
Q. Where do you ship from?
Selangor, Malaysia.
Account
Q. How to change my account personal information and shipping address?
- Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.
Q. I forgot my Password for my account. What should I do to retrieve it?
- Click on “Lost Password?” and fill your email that used to register the account in the box.
- Click Submit.
- A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.
Product
Q. Are your products cruelty-free?
Yes, our whole line is cruelty-free! Makeup is for humans, not animals. We have also researched our manufacturers and know 100% they don’t affiliate or get ingredients from places that are not cruelty-free!
Q. Is there a smell to the Lip Enhancer?
Most liquid lip shades have the smell of what we call “raw ingredients” which has a ‘chemical like’ fragrance to it! Nothing is wrong with the lipmatte, we just didn’t mask it with something!
Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please kindly send us an email to [email protected] or WhatsApp to us at +60126260381 for us to clear your doubts.